Refund policy

Overview

At Unfiltered Goods, we stand behind the quality of our products. Due to the nature of our coffee and consumable goods, we have specific guidelines regarding returns and refunds.

Coffee Products (Non-Returnable)

Because coffee is a perishable food item, we do not accept returns on opened or used coffee products.

However, if your order arrives:

Damaged
Defective
Incorrect

Please contact us within 7 days of delivery at:
support@unfilteredgoods.com

Include:

Your order number
A description of the issue
Clear photos of the product and packaging

We will gladly offer a replacement or refund where appropriate.

Merchandise (Drop-Shipping Items)

For apparel and merchandise:

Returns are accepted within 14 days of delivery
Items must be unused, unworn, and in original condition
Customer is responsible for return shipping unless item is defective

To initiate a return, email:
support@unfilteredgoods.com

Once we receive and inspect the returned item, refunds will be processed to the original payment method within 5–10 business days.

Subscription Orders

Subscription orders are billed automatically each month.

You may cancel or pause your subscription anytime before your next billing date.
Refunds are not issued for subscription charges already processed.
If there is an issue with your shipment, contact us within 7 days of delivery.